Privacy Policy

Renew Mental Healthcare
Last Updated: October 11, 2026

1. Introduction

Renew Mental Healthcare ("we," "our," or "the Practice") respects your privacy and is committed to protecting personal information in accordance with applicable laws and professional standards.

This Privacy Policy describes how information may be collected, used, and shared when visitors access our website at www.renewmentalhealthcare.com.

This website provides information about our psychiatric services, appointment scheduling, patient resources, and ways to contact our practice.

This policy applies primarily to information associated with use of our public website. Protected health information collected or maintained in connection with clinical services is also governed by applicable healthcare privacy laws and our separate HIPAA Notice of Privacy Practices.

2. Information We May Collect

Depending on how you interact with our website, information collected may include:

Information You Voluntarily Provide

If you contact our office through general communication channels, we may receive your name, telephone number, email address and other information you choose to provide.

Website Usage Information

Our website hosting provider and supporting technologies may automatically collect technical information, including:

  • Internet Protocol (IP) address

  • Browser type and device information

  • Pages visited and approximate visit times

  • Referral sources

  • Cookies and related technical identifiers

The specific information collected depends on the website technologies and services in use.

3. How Information May Be Used

Information may be used for legitimate purposes, including:

  • Operating and maintaining our website

  • Responding to general administrative inquiries

  • Providing information about available services

  • Supporting website functionality and security

  • Identifying technical problems

  • Meeting applicable legal and regulatory obligations

We do not intend our public website to serve as a channel for submitting confidential clinical information.

4. Appointment Scheduling and Patient Portal

Renew Mental Healthcare uses PracticeQ (IntakeQ) for designated online appointment scheduling and patient portal services.

When visitors select an appointment scheduling or patient portal link, they may be directed to an external PracticeQ-hosted service.

Information submitted through those systems is handled according to the applicable privacy and security arrangements governing those services and the Practice.

Patients should use designated secure patient communication channels when submitting medical histories, psychiatric symptoms, medication information, or other confidential health information.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential website functionality, website performance, security and other services provided by our hosting platform.

Our UENI Analytics settings do not currently contain a Google Analytics Measurement ID or Meta Pixel ID.

However, the absence of those integrations does not necessarily mean that the website or its service providers collect no technical usage information.

Visitors can generally manage or restrict cookies through their browser settings. Restricting certain cookies may affect website functionality.

We periodically review the website technologies used in connection with our online services.

6. Third-Party Service Providers

Our website and patient-access services involve third-party technology providers, including:

UENI: Provides website hosting and related website functionality.

PracticeQ (IntakeQ): Provides designated appointment scheduling and patient portal services.

These providers may process information in connection with their respective services, subject to applicable contractual arrangements, privacy requirements, and legal obligations.

Other technical service providers may be involved in website operations.

We encourage visitors to review the privacy information provided by third-party websites or services when leaving our website.

7. Protection of Personal Information

Renew Mental Healthcare recognizes the importance of protecting personal information.

We seek to use appropriate administrative, technical, and organizational safeguards consistent with applicable requirements and the nature of the information involved.

No internet transmission or electronic system can be guaranteed completely secure.

Visitors should avoid transmitting sensitive clinical information through ordinary email or unsecured public website communication channels.

8. Patient Confidentiality and HIPAA

Renew Mental Healthcare is committed to respecting patient confidentiality and complying with applicable healthcare privacy requirements, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Our separate Notice of Privacy Practices describes how protected health information may be used and disclosed in providing healthcare services, along with applicable patient rights and responsibilities.

Patients may contact our office to request information about our Notice of Privacy Practices.

This website Privacy Policy does not replace that notice.

9. Information Sharing and Disclosure

Information associated with website operations may be processed by service providers supporting our website and related services.

We may also disclose information when required or permitted by applicable law.

Any use or disclosure of protected health information is subject to applicable healthcare privacy requirements.

10. Data Retention

Information is retained according to applicable legal requirements, legitimate operational needs, and relevant service-provider arrangements.

Retention periods may differ depending on the type of information, the purpose for which it was collected, and the applicable legal requirements.

11. Privacy Questions and Requests

Individuals who have questions about website privacy practices or wish to inquire about applicable privacy rights may contact Renew Mental Healthcare using the information below.

Requests involving protected patient health information are handled according to applicable healthcare privacy laws and the Practice's Notice of Privacy Practices.

12. Emergency and Clinical Communication

Our public website, regular email, and routine administrative communication channels are not intended for emergencies or urgent psychiatric concerns.

For confidential clinical communication, existing patients should use the designated secure patient portal.

If you are experiencing an immediate medical emergency or are in immediate danger, call 911.

For mental health crisis support in the United States, call or text 988.

13. Changes to This Privacy Policy

Renew Mental Healthcare may revise this Privacy Policy periodically to reflect changes in website operations, applicable laws, or information practices.

Updated versions will be posted on this website with a revised effective date.

14. Contact Information

Renew Mental Healthcare
300 Hebron Avenue, Suite 217
Glastonbury, CT 06033

Telephone: (860) 969-4672
Fax: (860) 996-8651
Email: [email protected]

Website: www.renewmentalhealthcare.com

Online Appointment Scheduling:
https://renewmhc.intakeq.com/booking

Please do not send sensitive medical or psychiatric information through ordinary email.